I'm afraid I have now completely given up hope with EE and cancelled my order. Having received so many conflicting messages about when my device would be dispatched (bearing in mind my order confirmation email was received at 13.06 on 16 October), they have now advised that it is likely to be January 2027 at the earliest (although are still sending me weekly emails stating that it will be delivered 'soon'). They have eventually responded to my complaint (after trying to close it as 'resolved' without actually responding or speaking to me at all) and apologised that I was unhappy "that a specific delivery date has not been provided" - despite the fact that my complaint was that a delivery date was provided, and then not honoured.
For information for anyone else who is waiting, they stated in the response "Unfortunately, we have recently been advised that delivery of the new iPhone Duo has been delayed, with current expectations indicating availability in 2027."
As others have said, the stock availability is completely outside of EE's control, and therefore is not my concern. However, the ordering process, inconsistent and untrue information, and failure to manage the stock they do have in a fair and transparent manner is entirely within their control and is frankly unacceptable for any company, let alone one purporting to be "the country's best network".
