No order confirmation/SIM received

[AC146]

I placed an order for a SIM only contract a week ago, including details to set up a direct debit

I received an email with a summary of the contract but have had nothing further than this and no confirmation the SIM has been sent? 

Nothing is showing in my orders etc on my account so not sure if the order actually went through? 

[Christopher_G · Accepted solution]

Hi @AC146 

Welcome to the community.

SIM orders are now sent first class through Royal Mail and should arrive within three working days. As yours hasn't arrived yet, I recommend having a chat with our customer support team, so they can check the order to make sure everything is on track.

Keep us updated with what happens please.

Chris