No delivery updates and order number not working

[Sarahcb86]

Yea I’ve had same problem no update about delivery since my initial email and now that order number isn’t working 😖 calling is pointless just saying wait til next week 

[Mod edit: title added]

[Christopher_G]

Hi @Sarahcb86 

Welcome to the community.

What was it that you ordered? Please include the colour and memory size, if it's a mobile, and I'll check our expected delivery times for you.

Chris

[Sarahcb86]

I ordered iPhone 16 pro pink 128g ordered 3rd 

[Sarahcb86]

Thank you as I’ve not been given any idea of a time frame 

[Christopher_G · Accepted solution]

Thanks, @Sarahcb86 

I can't find any stock information for that device. I think it's best if you give our customer support team a call, so that they can check your order to make sure everything is as it should be.

Chris

[Sarahcb86]

Ment iPhone 16 plus in pink 

[Christopher_G]

Thanks, @Sarahcb86 

The current estimated timescale for that device is to expect dispatch within 14 days. DPD will be in touch with you when it's ready to be delivered.

Thank you for your patience so far, hopefully you get that DPD message soon.

Chris

[Sarahcb86]

Still nothing no updates no emails no phone no delivery it’s been weeks now and calling is pointless 

[Ritu_D]

Hi @Sarahcb86 

I am gutted to hear you have not had any update regarding the new phone. 

I would definitely recommend Contacting our digital sales team, they will be able to look into your order for you and provide you with any updates. 

Thanks 

Ritu