New upgrade

[Gerni1971]

I ordered a new upgrade thy took 30 pounds upfront and no confirmation email will I receive new phone 

[Chris_B]

@Gerni1971  Have you checked your spam folder ?  

[Gerni1971]

Yes mate nothing there Sent from my Galaxy

[Gerni1971]

Still no reply or email Sent from my Galaxy

[James_B]

Hi @Gerni1971,

Welcome to the EE Community. 🙂

When did you place your order?

Which phone did you choose?

James

[Gerni1971]

Yesterday 5 10 22 Samsung galaxy s22Sent from my Galaxy

[James_B]

Hi @Gerni1971,

I would expect your phone to be dispatched within 24 hours.

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

Thanks

James

[karlgarma]

Hello James, I am also having the same scenario regarding mu upgrade. I did my upgrade in chat with an agent last 4/10/22, and haven't received any email or txt. I did try to call and they confirmed that the upgrade was okay and no email/text message because there is no stock. But during chat with the agent he told me he booked the delivery 5/10/22. 

[James_B]

Hi @karlgarma,

Which phone did you order?

James