New order email scam?

[Diane1946]

I recently placed and order online for a sim only contract renewal. I can't fine any update but have had an email from ********************

Is this real or a scam? And how can I check for updated on my order? 

[mod edit: removed personal details from the forum]

[Leanne_T]

Hi @Diane1946

Thanks for coming here 🙂

Did the email contain any links or ask you to call regarding the upgrade? 

Thanks. 

Leanne.

[chistery]

If you have just placed an order then I'd say it's likely to be real, maybe they accidently used the wrong from address when sending it.

What did the email say? If you want to discuss your order, call EE on one of the numbers the publish on their web site, or try live chat.

[Diane1946]

Hi

The email said

"I have your online order here , I will need to speak with you briefly for verification  , please could you email with a preferred time to call and the best number for contact  ?"

I'm happy to call but just worried its a scam, but there is no urgency in the email or any links to click. Just didn't seem a very professional email.

[Leanne_T]

Hi there @Diane1946

This does seem like an email sent from us, to make sure please call us on 150 and the team can check your upgrade request and help you get this sorted 🙂

Leanne.

[peterbradley1]

The order placed was for I phone 14pro in silver and iPhone pro256 5gin  purple  I was told by my future wife that all that was needed was verification of my em and my name 

[peterbradley1]

My email is xxxxxxxxxxxxxxx@xxxxx.xxx  my name is xxxxx xxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]
 

[Christopher_G]

Hi @peterbradley1

What is it that you need help with? We'll do our best to help.

Chris

[peterbradley1]

I have tried ringing but can't get through to confirm my email address and full name 

[Christopher_G]

Could you try calling on one of the contact numbers on our contact us help page please, @peterbradley1?

Chris