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New Phone Delivery

KWazzle97
Visitor

‎02-10-2022 04:34 PM

Ordered my new phone on the 26th September, no news on when it will arrive, tried to track it and its says it cant be tracked right now?

Im going on holiday in a week so need to know where my phone is and when jt will arrive! 

 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎02-10-2022 04:39 PM

Hello @KWazzle97 ,

Welcome to the community,

This will depend how many ordered phones before you, we cannot answer that one here. I would suggest ringing customer service to find out. If it is the new Apple phone, then it will depend also how many EE receive from Apple, model, colour and storage size.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Leanne_T
EE Community Support Team
In response to Schockwave

‎03-10-2022 07:50 AM

Hi @KWazzle97

Thanks for coming here. 

Which model phone, including size and colour have you ordered? 

Leanne 🙂

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