New Order

[Justinf1007]

I have ordered an esim on saturday i have had 3 emails, contract email, succesful order email and a direct debit confirmation and then nothing .

There is nothing in spam etc. 

Not great for a new customer !

[Debbie_G · Accepted solution]

Hi @Justinf1007.

Welcome to the community.

I’m sorry you’ve not had any further updates on your eSIM order. 

I’d recommend getting in touch with our customer support team so they can check the status of your order and advise you on the next steps.

Debbie

[Justinf1007]

I would but it just sends you in circles thought everyone had a chat now ThanksJustin

[Schockwave]

@Justinf1007 , you can ring 150 and press option 2, which will get you to speak to someone.