@tartanarmy , I have undone the solution for you, if that is what you wanted, but not sure what else you would want here, as you would need to call customer service to see if you can find out more.
I suspect when you put your order in, there was one available and someone who ordered it before you, as orders are done on first come first serve basis, got it first or website had not been updated at the time, and so now there is a wait, as EE have got orders in with a wait, although could be less than 28 days, if they get them sooner, all depends when they have ordered more and when they get them.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
