Iphone 14 pro max

[Ruchi0810]

Hi 

i hve ordered my phone past wed n was advised 24 hours but when nothing received called ee and was advised 21 days. Today i got credited back 30 quid i paid upfront so called then again and was advised the order is still there. Now when i checked the online order track it is showing we dannot show the status of the order.  So in short i m really confused what is happening to my order

a y suggestion

[Ruchi0810]

Hi 

i ordered my new iphone 14 on wed with 24 hour delivery so when nothing turn up i called ee and was advised 21 days. Today i checked the acc n was credited back the money i paid upfront advising this will be debited in new bill, i called ee n was advised order is still in place but now when i checked online tracker the message is popped up advising that we cannot show the update on this order and advising yo wait

not sure what is happeninv and is getting really frustrated 

any suggestion please

[Chris_B]

@Ruchi0810  You will be in a queue of orders and all orders on the same model type as yours have to be completed first.   There is a wait on a popular device that has only just been released.   Apple don’t just supply EE and they just just supply the UK and apple can not keep up with demand.