Hi

[Adina191]

If i don’t receive My order, why you don’t send me back My money ?

[Christopher_G]

Thanks, @Adina191

The current estimated delivery guidance for that model is to expect dispatch within 7 days.

Chris

[Adina191]

Ok, than i want to cancel My order or to try another phone who arrive before friday. Thank you

[Christopher_G]

Our Mobile Care team will be able to help you do that, @Adina191. There are a few other versions which are in stock.

Here is our contact information.

Chris

[Adina191]

I think is still better to cancel My order and make another one after My holiday

[Christopher_G]

OK, @Adina191

I would suggest contacting our Mobile Care team so that they can put that in place for you.

Chris

[Adina191]

Hi, sorry but i have a problem again. I spoke 10 min ago with somebody on EE and she Tell me i will not get My money back only a cec. I don’t want a cec because i don’t Pay with cec and to go to a store. What store and Why ???? EE are very unserious!!!!

[James_B]

Hi @Adina191,

Sorry we can't access your account via the community. Please get in touch with Customer Care to discuss your refund options.

James

[Adina191]

I spoke already with somebody and send me i don’t know were. I don’t have time to walk away for My money. All that i want is to cancel My order XKOxxxxxxxxx and to get My money back. It’s so difficult? 

[Mod edit: Please do not post order numbers on the public board. Thanks!]

[Schockwave]

@Adina191 , You must not put any personal details, including order number here, you will have to speak to customer service, as there is nothing that can be done here in the forum, this is a public forum, no access to accounts.

If product is sent to your address and no-one is there to receive it, it will go back to EE and you should then receive a refund, but it is up to you to contact EE and cancel. Worth trying at different times contacting EE, as it also depends whether they are busy at that time, I have not waited more than 20 minutes, usually a lot less, best to try early in the morning.