Hi

[Adina191]

If i don’t receive My order, why you don’t send me back My money ?

[Chris_B]

@Adina191   Was your order dispatched to you yet ?  Did you receive a tracking number and a notification from DPD about what time it’ll be delivered? 

[Christopher_G]

Hi @Adina191

Welcome to the community.

What did you order and when did you order it?

Chris

[Adina191]

Hi, Saturday i make an order and i pay first payment. Then i spoke with a lady to confirm My details and that’s it. Don’t Tell me nothing if i receive My order or not.

[Chris_B]

@Adina191  So you’ve ordered a device and paid the upfront cost.  The device still need to be shipped to you and you’ll receive a tracking number once a device has been allocated to you.   You only ordered Saturday and there is nothing saying you’ll will get it next day or today. 

[Christopher_G]

Which device did you order, @Adina191?

Please include the colour and memory size so that I can check our stock levels.

Thanks

Chris

[Adina191]

Ok, but is normal to send me a text or a call to know about this. Friday i go in holiday two weeks and i want to know if i get the order untill than.

[Adina191]

The colour is gold and memory size is 128 i think.

[Schockwave]

@Adina191 , You have not said what device you ordered, which @Christopher_G  requested, as there are many different makes.

You will receive notification the evening before delivery and one on the day of delivery with a one hour window from DPD, you can download the app and keep an eye on it, but make sure you register with the same details you have with EE, such as email/mobile number and address.

[Adina191]

I think the have My complete order….is an iPhone 13 pro max gold 128 gb.