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Early Upgrade to Sim only

Haysiebabe
Investigator
Investigator

‎14-09-2022 05:58 PM - edited ‎14-09-2022 06:28 PM

Hi, I early upgraded and paid the early upgrade fee on the 4th of September-I’ve since received an email confirmation from EE however my plan hasn't updated on my EE account and I’ve heard no more, when should I expect the change to happen? I’m nearing the 14 day period now!

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎14-09-2022 06:24 PM

@Haysiebabe  If your plan has updated on your EE account to this new tariff than your on your new tariff.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Haysiebabe
Investigator
Investigator
In response to Chris_B

‎14-09-2022 06:27 PM

Sorry it’s hasn’t updated-typo error! I can’t access plan details on my EE account online!

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Leanne_T
EE Community Support Team
In response to Haysiebabe

‎15-09-2022 11:21 AM

Hi @Haysiebabe

If you text BALANCE to 150, has the plan changed? 

If the plan has not changed, please call us on 150 and the team will get this looked into for you. 

Leanne.

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Haysiebabe
Investigator
Investigator
In response to Leanne_T

‎15-09-2022 12:53 PM

Ok thanks for your help- no change when txt so just on hold to sort now! Just long queue waiting grrrr! 

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Leanne_T
EE Community Support Team
In response to Haysiebabe

‎15-09-2022 01:01 PM

Thanks for calling us to get this looked into @Haysiebabe

Leanne. 

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