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Delivery

Bluemango
Investigator
Investigator

‎08-08-2022 03:28 AM

On the 3rd of August I upgraded my phone to the iPhone 13 pro max and it said usual dispatch time is 1 day. Now it has been 5 days and I’m starting to get worried because I haven’t gotten any emails or texts about the delivery and I’m concerned that it might not even come. Please can someone help. Thanks 

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎08-08-2022 07:17 AM

Hi @Bluemango 

 

Have you checked EE order tracking?

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Bluemango
Investigator
Investigator
In response to Northerner

‎08-08-2022 10:59 AM

Yes I’ve been trying and every time it just says sorry we can’t show your order details right now 

 

0 Helpful
Leanne_T
EE Community Support Team

‎08-08-2022 11:18 AM

Hi @Bluemango

 

Thanks for coming here. 

 

Which model size and colour iPhone have you ordered? 

 

Did you receive an email confirming the order? 

 

Leanne 🙂

0 Helpful
Bluemango
Investigator
Investigator
In response to Leanne_T

‎08-08-2022 11:45 AM

I ordered the iPhone 13 pro max graphite 128 gb and I have received a confirmation email

 

0 Helpful
Leanne_T
EE Community Support Team
In response to Bluemango

‎08-08-2022 11:57 AM

Thanks @Bluemango

 

As this is showing in stock, please give us a call on 150 and the team can check the order and give you an update. 

 

Leanne 🙂