Complaint - Faulty Device Sold as New ORDER REFERENCE: EE-********

[Tejfol]

Dear EE Customer Support,

I purchased a Google Pixel 9a from you one month ago as a brand new device. Unfortunately, the battery life is severely defective; it drains rapidly even with minimal use and optimized settings.

In the phone settings, I discovered that my specific unit was manufactured a year ago (late 2024). I strongly believe the battery chemically degraded while sitting in storage for 12 months, likely due to deep discharge before I even received it.

To support this, my partner has the exact same phone model (Pixel 9a), but their unit was manufactured only one month prior to purchase. Their battery life is excellent and functions perfectly. This direct comparison proves that the issue is not with the model itself or my usage habits, but specifically with the degraded condition of the individual handset I was sold due to excessive storage time.

Under the Consumer Rights Act 2015, this product is not of satisfactory quality and was faulty at the time of sale. I request an exchange for a replacement unit that has not been compromised by long-term storage.

[Mod edit: Order number removed.]

[XRaySpeX]

We aren't CS! You need to formally address EE with any legal clam under the Consumer Rights Act.

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

[Chris_B]

@Tejfol   Have you reached out to google about this because I doubt EE had it on the shelf for that amount of time before you got it.  If I remember correctly and I could be wrong there were customers who had to wait for this device as EE didn’t have enough for launch day.