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Explorer

Ee perk issues

How does ee sort out ee perk account issues. I have called a number of times now and no one can resolve. Tried to register and account now deactivated.... Have spoken to my hr dept and they have no idea about anything to do with ee perk even though as a company I have been told that we get discount.  Have tried everything I have been advised but nothing works. 02 and Vodafone are far easier to sort.. They mey be an option... 

1 SOLUTION

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EE Community Support Team
Solution

Re: Ee perk issues

Hi @Philohare1

 

Welcome to the community. 

 

How far are you getting when trying to claim the Perk code? Have you managed to register for the EE Perk portal?


Chris

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18 REPLIES 18
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Grand Master

Re: Ee perk issues

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EE Community Support Team
Solution

Re: Ee perk issues

Hi @Philohare1

 

Welcome to the community. 

 

How far are you getting when trying to claim the Perk code? Have you managed to register for the EE Perk portal?


Chris

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Explorer

Re: Ee perk issues

Yes registered OK, then email sent to work where I had to validate. Then it all went downhill so from there.. Tried password reset etc but nothing worked and no one from ee so far has any idea how to resolve. 

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EE Community Support Team

Re: Ee perk issues

Thanks @Philohare1

 

I've sent you a private message to get some more information from you.

 

Please have a look and get back to me.

 

Chris

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Explorer

Re: Ee perk issues

Hi Chris, 

I am having exactly the same issues as above - have registered for account, received email at work however due to not being in work for a few weeks the account was deactivated and now can not log in nor will it let me re-register for a new account as says I have already registered!! Stuck in a circle... I have phoned customer services who said they could not do anything and to go into a store. I have been into a store who said they had nothing to do with it and to phone customer services.... It feels ridiculous that no one is able to help solve this issue. About to consider EE broadband too but your customer service just doesn't seem to want to help. Are you able to help please? 

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EE Community Support Team

Re: Ee perk issues

Good Morning @AC100

 

Thanks for coming to the community. 

 

Have you tried registering with your personal email and then uploading a photo of your work ID?

 

Speak soon, 

 

Katie 🙂

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Explorer

Re: Ee perk issues

Yes I have, and again it says the login in details supplied are invalid.

Anna
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EE Community Support Team

Re: Ee perk issues

Thanks for confirming @AC100

 

I have sent you a private message, please take a look and get back to me. 

,

Katie

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New Member

Re: Ee perk issuese problem

when i login it says account deactivated

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EE Community Support Team

Re: Ee perk issuese problem

Hi @ahmadm

 

Welcome to the community. 

 

I should be able to help you get this sorted. I've sent you a private message to get some information from you.

 

Chris

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Investigator

Re: Ee perk issues

Good afternoon

I am also having trouble logging onto the perks page. again it keeps coming up user name or password invalid and if i try to register then it tells me i have already registered. I registered 2 years ago to get the codes, i have 3 phones on my account 1 has just been replaces and the lady just applied the code for me but i still need to upgrade my other 2 phones. I don't understand as i'm logged onto your EE Site on my account and yet it still comes up with user name or password incorrect when i try the EE perks Link?

I don't have ant cookies or anything on my pc that's blocking me from getting onto your site.

Happy for support please on this issue

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EE Community Support Team

Re: Ee perk issues

Hi there @dunbarcox

 

Thanks for coming to the community.

 

Are you using your work email to log into the EE Perk portal?

 

If so, have you selected the reset password option?

 

Speak soon 🙂

 

Leanne.

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by Investigator
Investigator

Re: Ee perk issues

Good Morning 

Thanks for your quick response. Our work emails can now only be accessed through our own personal email account so I have to login through myself then gives me the option to access our company work email. So not sure what to do with and how as i cant get onto the work email directly from a login

 

Thanks

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by Investigator
Investigator

Re: EE perk issues

Good Morning 

Thanks for your quick response. Our work emails can now only be accessed through our own personal email account so I have to login through myself then gives me the option to access our company work email. So not sure what to do with and how as i cant get onto the work email directly from a login

 

Thanks

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EE Community Support Team

Re: EE perk issues

Hi @dunbarcox

 

Thanks for coming back to me.

 

Have you tried logging into your EE Perk account with your work email address?

 

This would be using your work email that you registered as the email username when you go to sign in here.

 

Leanne.

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by Investigator
Investigator

Re: EE perk issues

Good Morning Leanne

Thanks for getting back to me. The problem i have is our Work/ station email account still works but has to be accessed through our own personal account where there is a link to the work email. So what i'm trying to say is there is no direct Link to the work email address that i registered it with without going through my own work email address first.

Hope this explains with what i'm having issues with. 

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by Investigator
Investigator

Re: EE perk issues

Hi Leanne

Thanks i managed to reset my password and now have it

 

Regards

Dunbarcox

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EE Community Support Team

Re: EE perk issues

Brilliant @dunbarcox

 

Do you now have access to your EE Perk codes?

 

Leanne 🙂

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