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xbox game pass smart benefit

Lorenzabanks
Investigator
Investigator

‎05-10-2022 10:18 AM

I changed over to SIM only last week with 3 smart benefits. One being the xbox game pass. However i have contacted EE three times now and I still cannot access this. I received the text with the link however whenever i try to sign in it says you are having technical difficulties. If this cannot be resolved i will be calling to cool off my contract as this is the main smart benefit I wanted. 

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎05-10-2022 12:40 PM

Hi @Lorenzabanks

Thanks for coming here. 

Did our mobile care team open a support ticket when you called to get this looked into? 

Leanne.

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Lorenzabanks
Investigator
Investigator
In response to Leanne_T

‎05-10-2022 01:12 PM

No they didn't just told me to keep trying. 

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Leanne_T
EE Community Support Team
In response to Lorenzabanks

‎05-10-2022 01:15 PM - edited ‎05-10-2022 01:16 PM

Thanks @Lorenzabanks

I would suggest giving us another call on 150, the team can get this looked into further for you. They can open a support ticket if needed to help you get this resolved. 

Leanne 🙂

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Lorenzabanks
Investigator
Investigator

‎05-10-2022 01:17 PM

Is there any way someone can call me as I have already spent hours on hold over the past 4 days trying to resolve this issue. 

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Leanne_T
EE Community Support Team
In response to Lorenzabanks

‎05-10-2022 01:25 PM

Hi @Lorenzabanks

Sorry we have no account access on the community. 

The team will be happy to help if you could give them another call.

Leanne.

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