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ordering ps5

Noelj106
Visitor

‎22-09-2022 03:59 PM

trying to order but it keeps on asking to add stuff i mean cmon ive made an acc and i am giving you money for the product what more do you want

 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎22-09-2022 04:05 PM - edited ‎22-09-2022 04:08 PM

Hello @Noelj106 ,

Welcome to the community,

Just opening an account will not allow you to order a product, as it is seen as an add-on.

Do you have a mobile account already with EE?

If you do not have a mobile account with EE and do not want to do so, you will have to get it elsewhere, EE is a mobile and broadband company, and anything else is an add-on where you do have to have a mobile account first.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Schockwave

‎22-09-2022 05:30 PM

@Noelj106  The EE store you’re trying to order from is called the add to plan store.  As the name says it’s add to plan store so there for you need to add it to your plan ie your mobile/tablet tariff plan to pay for the product via your EE monthly bill.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.