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Community Activity
Smart Hub Plus Router - replacement still not sent
I’ve got All Rounder Fibre broadband. On Friday morning, router started going through the rainbow of lights including white which according to the EE engineer when I phoned was ‘not good’. They said they would send new router and it should arrive nex...
Smart WiFi Pro connection
I recently moved over to EE from BT and have full fibre 900. I opted to pay the extra £7 for a Smart Hub Pro and Smart WiFi Pro, to replace my old BT Smart Hub 2 and WiFi Disc, which arrived promptly. The Smart Hub Pro was a breeze to set up, but the...
What is pay as you go and flex hibernation, and how do I stop it?
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
You must have a sim associated with an apple device for to be used for iMessage
I recently took my EE sim out of my phone, when I reinserted it, iMessage stopped working and I received the following error message, 'You must have a sim associated with an apple device for to be used for iMessage and FaceTime.' When I select my pho...
Can somebody please fix the ongoing issues with App.
The app is needed to control WiFi extenders. Does not work. It like groundhog day. Have been having issues with this App since moving from BT to EE. Never had any issues when with BT, their router details were clear and accessible.I wish I never swit...
Stopped making calls while roaming
I came to Lanzarote 5 days ago. I bought the 7 day roaming pass and enabled a spending cap. I could call out the first two days, but since then it says number not valid. That is the same for calls to the UK or to Lanzarote numbers. Data is still work...
My roaming is free with contract but will not work whilst I’m away
I have roaming all round included in my package I have just arrived in the USA my phone will not work I have had to buy an extra day pass just to be able to use my Apple Pay and get my holiday details up for150 are currently shut to call can someone ...
AirPods with 24 month Apple Music - I can't add the Apple Music pass?
Approximately a week ago, I've added AirPods to my EE account in a 24 month deal and the 24 month bundle was the deal clincher for me. Unfortunately I received no activation the Apple Music with my package or via text/email. When I spoke to EE they a...
Beats with 24 month Apple Music offer doesn’t work
I ordered Beats Studio Buds + with 24 month free Apple Music and data pass. I received the buds, no additional vouchers or paper work, so I expected the Apple Music to be applied automatically, but it wasn't.I contacted EE who tried to reset and appl...
Managing Call Protect
Hello, We were recently moved from BT to EE. However the EE website doesn't seem very complete. I have tried logging in to our EE account to manage the Call Protect feature on our Digital Voice phone but each time I just get a page that says "SOR...
