Unlimited Data

77ay · ‎06-04-2023

Hey,

I have a problem with my unlimited data. I bought 30 days unlimited data and it has expired four days later and I don’t know why.

That’s kinda annoying to spend 40 to use unlimited data for only four of two days…

Katie_B · ‎06-04-2023

Hi @77ay.

I would recommend giving us a call and speak with our customer care team.

The team are in the best position to be able to see why your add-on expired early.

Katie

View solution in original post

Katie_B · ‎06-04-2023

Hi @77ay.

Welcome to the community.

Are you pay as you go or pay monthly?

Did a pack or plan refresh happen around this time?

Katie

77ay · ‎06-04-2023

Well, I’ve changed my pack and now I pay 15p.

I was thinking about pack for 30p, but 100GB is not enough for me.

I have changed my pack and then bought unlimited data, but it has expired today. I paid for it and was able to use it for four days.

Katie_B · ‎06-04-2023

Hi @77ay.

I would recommend giving us a call and speak with our customer care team.

The team are in the best position to be able to see why your add-on expired early.

Katie

77ay · ‎06-04-2023

If there is no other way to solve it, I will have to make a call. Thanks for your comments.

Katie_B · ‎06-04-2023

Hi @77ay.

We have no account access here on the community so are unable to find the reason why this has happened.

Katie

77ay · ‎06-04-2023

Sure, I understand. Thank you once again for your comments

JaviMagallanes · ‎10-04-2023

I have the same problem. I contracted the unlimited data rate, but the limit is reached at 100Gb and then I lose communications. This is not useful for me. I need a really unlimited rate even if it is more expensive.

Please, help me.

Christopher_G · ‎11-04-2023

Hi @JaviMagallanes

The 100GB is related to gifting data. You can only gift from the first 100GB of your usage. This won't affect the mobile data connection on your device.

Chris

JaviMagallanes · ‎13-04-2023

Hi Christopher_G

The fact is that there have been several months in which the connection is cut when it reaches 100Gbs. So we understand that there is some kind of limitation. In any case, I need an EE technician to check because we have stopped having an internet connection with the SIM that we have contracted.

Could you help us in this diagnostic process? Every day that we don't have data is critical for us.