Smart benefits

[Tomb01]

Hi, I have a BT Sports Smart Benefit on my account activated but when I go to my bt sports app it says it can’t find my account? Any help?

[Leanne_T]

Hi @Tomb01

Thanks for coming here. 

Have you registered a BT ID? 

If you log into your My EE app and select add-ons, does the BT Sport Smart Benefit show as active?

Leanne 🙂

[Tomb01]

Hi Leanne,

Yeah I’m pretty sure I have. I have used this smart benefit for years and recently changed it as I was abroad on holiday so changed it for the roaming smart benefit. Since I changed it back it doesn’t recognise my login?

Regards

Tom

Sent from my iPhone

[Leanne_T]

Thanks @Tomb01

If you give us a call on 150, the team will get this looked into for you. 

Leanne 🙂