Samsung A13

[smick63]

Just swapped from SKY- no better-worse if anything. Make matters worse> Mobile phone (Samsung A13) on offer on EE site via B,T Customer> £18. Told by Agent that the  price no longer available, now £21? Friend referred me to E.E. so qualify for Amazon vouchers?  No -according to online Agent this is no longer available despite advertising it on the E,E. website????? today?? Whats going on??

Need a new phone so booked a appointment-got in car and went to BT Shop in Leigh. Told by assistant that the price is £23 for same package, and i dont know where you got the price from?? Am i losing it?? Got back in car -went home -back online -managed to order for £18???????? Will someone please address this awful situation and correct. If refer a frIend still exists then i am entitled to vouchers and my friend as ADVERTISED by E.E. and B.T.

[Leanne_T]

Hi there @smick63

Thanks for coming here. 

Do you have a link to the offer, I will certainly check this for you? 

Thanks 🙂

Leanne.

[smick63]

go on the website its in front of your eyes

[XRaySpeX]

The Samsung Galaxy A13 is available on the EE Shop site from £19 pm with 1GB. For £23 pm you get 4GB. More data pm costs more.

[Mustrum]

The point is if you come from the BT site, you are shown lower costs:

2GBdata2GB data

Keep things simple with
our most essential plan

£0upfront cost£0 

£17£15.30monthly*Was £17, Now £15.3 

Choose this plan

Learn more

5GBdata5GB data

Keep things simple with
our most essential plan

£0upfront cost£0 

£20£18monthly*Was £20, Now £18 

Choose this plan

https://shop.ee.co.uk/mobile-phones/pay-monthly/samsung-galaxy-a13-trade-in/details?WT.mc_id=ON_EE_E... 

[Christopher_G]

Does anyone have the link to the BT page in question please?

We'll take a look at it and find out if this is correct.

Thanks

Chris

[Mustrum]

@Christopher_G  it is on BT Mobile Phone Plans, and takes you to the page I linked above:

https://www.bt.com/products/mobile/phones/ 

[Chris_B]

@smick63   Just to point out what a store can offer is not always going to be what’s offered online.  You’ll always get a better deal online.   

[JJS62]

I am equally confused! Best offer for a Samsung A13 on EE: £23 plus £50 upfront. Same phone on Sky: £18 no upfront cost. I am with EE since it was still ORANGE, but they really do make it difficult to remain loyal!! I have a very similar problem with my EE Broadband/Landline. I got offered the same contract I had for the last 2 years for only £10 more! What world are they living in??