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Refer a friend

TINYDI61
Investigator
Investigator

‎03-10-2022 08:40 AM

I referred a friend in July 2022, we were promised £25 each Amazon vouchers after 45 days and he paid 2 bills. All done, still no vouchers! Despite going on chat every week only to be fobbed off with excuses! How unfair to promote this and not carry it through! I am so angry. Anyone had the same trouble??

0 Helpful
13 REPLIES 13
James_B
EE Community Manager
EE Community Manager

‎03-10-2022 10:57 AM

Hi @TINYDI161,

Welcome to the EE Community. 🙂

Please can you share a link to the webpage you used to sign up to this offer?

Thanks

James

0 Helpful
TINYDI61
Investigator
Investigator

‎03-10-2022 11:17 AM

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
I don't have a webpage but I have the email sent to me and my friend when he signed up with EE. I can forward that to you.
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James_B
EE Community Manager
EE Community Manager
In response to TINYDI61

‎03-10-2022 11:22 AM

Hi @TINYDI61,

How did you register for the offer? Was it through a third party website or with EE directly?

James

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TINYDI61
Investigator
Investigator
In response to TINYDI61

‎03-10-2022 11:25 AM

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
With EE directly. If you send me your email address I will forward it to you. 
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James_B
EE Community Manager
EE Community Manager
In response to TINYDI61

‎03-10-2022 11:31 AM

Thanks for confirming @TINYDI61

Please get in touch with Customer Care on 150. They'll be able to check your eligibility for the offer and chase up your gift card.

James

0 Helpful
TINYDI61
Investigator
Investigator
In response to TINYDI61

‎03-10-2022 11:42 AM

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
I have been on numerous chats on the EE app and they just keep fobbing me off! 
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to TINYDI61

‎03-10-2022 11:45 AM

Hi @TINYDI61,

What were you advised when you spoke to Customer Care? Have they already chased up your gift card with the relevant department?

James

0 Helpful
TINYDI61
Investigator
Investigator
In response to TINYDI61

‎03-10-2022 11:59 AM

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
No I have been on chats with EE just been passed from agent to agent, manager to manager. They just keep saying its a technical issue or something! When my friend signed up,  we were promised £25 each Amazon vouchers within 45 days and he paid 2 bills, which he has. On the email we received it said we would get them within 45 days  that was in July! When I have been on chats, I might add, over 2 hours yesterday and god knows how many hours before that, nobody will help, and nobody seems to know anything ! Such poor service, you are still advertising a refer a friend promotion I have checked, Amazon vouchers, so is every body having this problem?!? I have been so angry and frustrated. 
James_B
EE Community Manager
EE Community Manager
In response to TINYDI61

‎03-10-2022 12:02 PM

Hi @TINYDI61,

I'd recommend getting in touch with Customer Care on 150. The team will be happy to make sure this is chased up for you, if it hasn't been already.

James

0 Helpful