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Re: How to remove add ons?

SoulJacker73
Explorer

On my app it says tnt sports cannot be removed! I don't want it and don't want to pay for it, how do I delete it please?

8 REPLIES 8
Katie_B
EE Community Support Team

Hi @SoulJacker73

Welcome to the community. 

Is this showing chargeable on your EE bill?

Are you aware if it could be an Inclusive Extra?

Katie

It says £20 per month and is non removable, but I don't want it. Why am I
being charged for something I don't want with no option to remove?????
Katie_B
EE Community Support Team

Hi @SoulJacker73

Please give us a call on 150 and our customer care team will be able to remove this for you. 

Katie

shahzaibvirk
Investigator
Investigator

I want to remove add ons from my bill

Hi

i want to remove add ons from bill

 

Leanne_T
EE Community Support Team

Hi @shahzaibvirk 

Which add-ons would you like to remove? 

Leanne 🙂

 

Hi @Leanne_T Leanne 
Hope you are doing well 
That add-ons which I had put mistakenly unlimited one 31.99 pounds one so can you please remove that one from my bill because on Friday my direct debit will go please sort my issue 
Thank you 
Katie_B
EE Community Support Team

Hello @shahzaibvirk

Welcome to the community. 

We have no account access here on the community so unable to remove add-ons on your behalf.

You can remove them within your EE account online, if this option does not appear then please give us a call on 150. 

Katie 🙂