Ive been a long term loyal customer of EE (10years plus), unfortunately, due to an ex girlfriend, my credit score is terrible but I am working on it.
Never late paying bills (Almost £200 a month from multiple lines), and I have also had multiple add to plan deals through EE, I have been told that I have allowances for another 2 devices and can spend up to £200 a month on top of what I currently pay for any add to plan. Now I want a laptop, I log into the add to plan and notice that its all changed. The laptops I am looking for (Macbook) are available but only through "EE Finance". Low and behold, fail the credit check.
EE have decided to mitigate risk of add to plan by outsourcing what should be an internal account, just so they guarantee that they get paid and leave it to the 3rd party to chase any debts/etc. But now I feel like EE do not value my custom and I am left without a Macbook despite ensuring my EE contract has always been up to date and never in arrears. Oh and as a side note, Sky have offered me the credit and accepted me. I just dont like the terms they want, £24 over 4 years. I wanted to pay it off over one year just like add to plan. But looks like I will have to accept their offer 😞
Come on EE! Dont be like Sky/Vodafone/Three, put your customers first. #RantOver
