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Perks

Natasha1982
Investigator
Investigator

‎24-06-2022 02:59 PM

Iam unable to get on to my perks to assess my code its saying my login details isn't correct and iam unable to reset as there's no email link being sent from ee

0 Helpful
5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

‎24-06-2022 03:22 PM

Hi @Natasha1982,

 

Welcome to the EE Community. 🙂

 

Have you tried using both your personal and work email addresses? In most cases, it will be your work email address that you login with.

 

Did you verify your email address when you first registered?

 

James

 

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Natasha1982
Investigator
Investigator
In response to James_B

‎24-06-2022 03:25 PM

I have tried both 

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James_B
EE Community Manager
EE Community Manager
In response to Natasha1982

‎24-06-2022 03:29 PM

Hi @Natasha1982,

 

When did you first register for Perk?

 

Can you remember if you verified your email address?

 

James

0 Helpful
Natasha1982
Investigator
Investigator
In response to James_B

‎24-06-2022 03:31 PM

it was 2 years ago and I cant remember 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Natasha1982

‎24-06-2022 03:33 PM

No problem @Natasha1982

 

It may be that your account has been deactivated.

 

I've sent you a private message to take some details.

 

James

0 Helpful