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Perks verification

Evans2021
Contributor
Contributor

‎18-06-2024 10:21 AM

Hi,

I have submitted my ID for my perks account but am still waiting for the ID to be verified.

This was submitted last week.

I'm waiting to upgrade and take out 2 sim only plans and its dragging on now.

Any help available?

0 Helpful
23 REPLIES 23
ScottieF
Contributor
Contributor
In response to Evans2021

‎13-08-2024 01:49 PM

Any joy for you yet?

I'm still trying after the rejected my Cert of Service as "the names don't match" which is rubbish!

0 Helpful
Evans2021
Contributor
Contributor
In response to ScottieF

‎14-08-2024 01:06 PM

Been waiting for weeks for a response to stuff I sent in, I’m kind of giving up on them now to be honest!

yeah I had that message previously and the names are exactly the same.

seems like they don’t want to give it out anymore 

0 Helpful
Leanne_T
EE Community Support Team
In response to Evans2021

‎14-08-2024 01:43 PM

Hi @Evans2021 

I am sorry the perk team are taking time to get back to you following sending in details. 

What date did you email the team? 

Leanne 🙂

0 Helpful
ScottieF
Contributor
Contributor
In response to Evans2021

‎21-08-2024 08:41 PM

@Evans2021 Just thought I'd let you know that after another attempt and with the help of the community guys, my Cert of Service has been accepted and I'm now on the Perks.

Hope you get yours sorted too.