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Perk discount and Student Beans discount won't work when trying to upgrade

fuller84
Investigator
Investigator

‎25-09-2022 10:21 PM - last edited on ‎25-09-2022 11:00 PM by EE Community Moderator

I am trying to upgrade and whenever I put the discount code for 20% off my contract, I get the coupon cannot be used message. This applies to both EE perks codes and Student Beans codes. The codes were accepted last month, but now they are not

screenshot 1.png

[Mod edit: Image rejected as it contained personal information, such as your phone number]

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎26-09-2022 08:42 AM

Hi @fuller84

Welcome to the community.

Could you try a different device or browser please? Please disconnect from any VPN services before adding the codes, as this can affect them being recognised.

Chris

fuller84
Investigator
Investigator
In response to Christopher_G

‎27-09-2022 05:31 PM

Hi Chris, 

I've tried  using my phone browser, tried my work computer and tried my personal computer/laptop, and none seem to work. I've tried with different combination of contracts - both more and less than my current contract also.

0 Helpful
Leanne_T
EE Community Support Team
In response to fuller84

‎27-09-2022 05:34 PM

Thanks @fuller84

If you give us a call on 150 our mobile care team can help you with the upgrade as an EE Perk discount can be applied over the phone when you upgrade.

Leanne.