07-08-2023 11:00 AM
Hi All,
Was wondering if you can help me. I am trying to purchase a sim only deal and have generated two different perks code using my companies email address however when I am on the website it comes up that these codes are not valid.
The plans themselves are not on any kind of deal and I have tried on different browsers and deals.
I’ve also tried to call EE several times and it says they cannot connect the call at the moment and to call back later.
any help would be appreciated
Allen
07-08-2023 11:39 AM
Hi @AllenCastle
Thanks for coming here.
Did you generate the codes from the EE Perk Portal?
Are you ordering a new contract or upgrading?
Thanks 🙂
Leanne.
07-08-2023 12:55 PM
Hi Leanne,
yes I got the codes from the perks portal and I am ordering a new sim only package.
Cheers
Allen
07-08-2023 12:58 PM
Does the SIM plan have a 12 month contract or longer? @AllenCastle
Leanne.
07-08-2023 01:30 PM
It was twelve months but I have tried 24 months as well.
07-08-2023 01:35 PM
Thanks @AllenCastle
In this case, please call us on 0800 956 6000 and select new customer, our sales team will help you get this sorted 🙂
Leanne.
07-08-2023 01:52 PM
I have tried calling multiple times but it keeps saying there has been a problem and to call back. This is been like this for some time now.
07-08-2023 01:55 PM
The number has connected for me @AllenCastle
Can you try from another phone? You can also visit an EE Store and they will be happy to help.
Just to let you know, as long as the plan is not on offer, discounted and more than a 12 month contract you can add the perk code by calling within 30 days.
Please see our Perks, Discounts & Customer Benefits, for full details 🙂
Leanne.