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PS5

MattyLeeT18
Established Contributor
Established Contributor

‎07-09-2022 06:53 PM

It says ps5 are in stock but i cant do them on the website, what would you advise

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6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

‎07-09-2022 07:58 PM

@MattyLeeT18   Are you a EE mobile/tablet contract customer within the first 17 months of that contract?  If the answer no to any of that then you can not order via the add to plan store.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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MattyLeeT18
Established Contributor
Established Contributor
In response to Chris_B

‎07-09-2022 08:29 PM

Yes

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Chris_B
EE Community Star
EE Community Star
In response to MattyLeeT18

‎07-09-2022 08:33 PM

@MattyLeeT18  how long have you been an EE customer for ?  You have to be over 30 days before you can use the add to plan store. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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MattyLeeT18
Established Contributor
Established Contributor
In response to Chris_B

‎08-09-2022 12:06 AM - edited ‎08-09-2022 12:06 AM

I've being a customer over 30 days but still within the 11 months, is anyone able to do a stock check

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MattyLeeT18
Established Contributor
Established Contributor

‎08-09-2022 12:28 AM

The website tells me to login now when im logged in then when i do it shows up as 0 add to pan acessories 

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Christopher_G
EE Community Support Team
In response to MattyLeeT18

‎08-09-2022 08:37 AM

Hi @MattyLeeT18

It may be worth speaking to our Mobile Care team so they can check your eligibility and try to put the order through with you.

Chris

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