No netflix link

[Stevewrightni]

I have signed up with a netflix extra that shows on my account, have cancelled my netflix account that i was seperately paying for, however ive received no link or text from ee to connect them?

[Katie_B]

Hello @Stevewrightni. 

Welcome to the community. 

If Netflix shows active on your EE account but you have not received a link you will need to give us a call on 150. 

Our customer care team will be able to help further.

Katie.

[LOpie]

Well I tried that and still I cannot see Netflix on my account nor can I access it now as Netflix are asking for payment and put the account on hold!

[LOpie]

Spent 1/2 hr last week onto customer care and now another 20mins to Netflix and they tried to help but EE app doing updates so can’t access that either! Really hopeless

[Christopher_G]

Hi @LOpie 

Welcome to the community. 

Are you able to access your EE App now to see if it's activated as your inclusive extra?

Chris

[Jackodad1074]

Same here I’ve set up everything else ok TNT sports and discovery +premium there all work now but when I try the Netflix one it doesn’t take me anywhere it just starts again needing you to press start activation so I’m still paying £10.99 on my ee mobile contract and paying for it again in the EE tv subscription I can not find another way to activate Netflix 

[Christopher_G]

Hi @Jackodad1074 

Welcome to the community.

If you speak to our Mobile Care team, they should be able to help you get this set up from our side.

Chris