NHS Perks Discount - Can’t log in or reset password

[Jillybean]

I am becoming increasingly frustrated that I can’t log onto EE perks- I set it up 4 years ago to get NHS discount. Due an upgrade but can’t login with my NHS email address, try to reset password, no reset email received, tried again several times & still no email, not in junk mailbox, can’t re register as says I’ve already got an account. Going round in circles getting nowhere! What do I do now? Had the same issue in June 2020 at last upgrade and you kindly resolved it for me 

[Christopher_G]

Hi @Jillybean.

I've sent you a private message to get some information from you to try and help with this.

Please get back to me when you get a minute.

Thanks

Chris

[Seanfgil]

Hi @Christopher_G I'm struggling with the same problem. Could you send me the information please?

[Jillybean]

Hi Chris. Thanks for getting g back to me. How to I send a private message to you re my login email as I don’t want my work email address displayed for orders to see? 

[Christopher_G]

Just follow this private message link, it'll take you to your inbox and you should see a message from me, @Jillybean.

@Seanfgil - if you do the same, you should see a message from me too.

Chris

[Jaiden040204]

I had the same issue last week I contacted customer services and they have submitted a form and put a message on my account so I dont lose out on my discount! Hope this helps 😀