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How to change EE perks email

Nickilomax10
Visitor

Hi 

I’ve had my email changed in work and now can’t get into my EE perks . Does anyone know how you can change it please 

54 REPLIES 54
Mandj
Explorer

Morning

We have a similar problem our nhs email has changed and we can’t access perks.

Can you help please

mandj

Katie_B
EE Community Support Team

Hello @Mandj

Welcome to the community. 

Have you have you been given a new email? Have you tried using your old email for logging in?

Speak soon, 

Katie

Hi Katie 

We have a new email now
 
We can’t remember the password and can’t use reset as it goes to the old email.
Can you help
Mandj
Katie_B
EE Community Support Team

Thanks for confirming @Mandj

I have sent you a private message with more details. 

Katie

TD49
Investigator
Investigator

Hello. I’m having a similar issue. I set up my partner’s work email address but I accidentally put my personal detail instead of his. Is there a way we can change this so it’s all set up in his name and not mine? @Katie_B @Christopher_G 

Christopher_G
EE Community Support Team

Hi and welcome to the community, @TD49 

I've sent you a private message to get some information from you.

Chris

This is still unresolved & im not getting any private replies from @Christopher_G @Katie_B 

This is still unresolved & im not getting any private replies from @Christopher_G @Katie_B 

James_B
EE Community Manager
EE Community Manager

I've sent you a PM @TD49 

James

Eastwood85
Visitor

Hi, I’m having a similar issue it asked me to revalidate the account but it’s to an old email the nhs is no longer using. It’s sent a link to reset to my old email and I can’t access this. How can I rectify this?