29-03-2021 05:47 PM
Solved! See the answer below or view the solution in context.
03-03-2023 07:45 AM
Hi @jamesmiller86,
Welcome to the EE Community. 🙂
If you purchased your S23 between 17 February 2023 and 16 March 2023 on a qualifying plan, your Galaxy Buds2 Pros will be delivered to your home address within 15-30 days.
Hope this helps.
James
08-03-2023 11:29 AM
Just to be sure then there's nothing that needs to be done to claim them. As long as a qualifying phone/plan was bought during the window then the buds will just automatically be delivered a few weeks after the phone?
08-03-2023 11:32 AM
Hi @FrazzleBug
This is correct if you purchased a Samsung S23, S23+ or S23 Ultra, the Samsung Galaxy Buds2 Pro Graphite will be delivered to your account address within 15-30 days of your purchase, excluding weekends.
Leanne.
07-04-2023 09:45 PM
Samsung A34
08-04-2023 08:07 AM
Hi @Plant1970
The Galaxy Buds2 will be automatically sent to your account address 15-30 days after receiving your phone.
Chris
08-04-2023 09:06 AM
08-04-2023 09:12 AM
If there was a promotion on at the time, and you didn't receive it, I would recommend speaking to our Mobile Care team, @Ioopykram67.
Chris
15-04-2023 04:51 PM
Samsung A54
15-04-2023 06:50 PM
16-04-2023 07:20 AM