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How do i claim my free ear buds

Clarabelle
Investigator
Investigator
 
106 REPLIES 106
James_B
EE Community Manager
EE Community Manager

Hi @jamesmiller86,

Welcome to the EE Community. 🙂

If you purchased your S23 between 17 February 2023 and 16 March 2023 on a qualifying plan, your Galaxy Buds2 Pros will be delivered to your home address within 15-30 days.

Hope this helps.

James

FrazzleBug
Visitor

Just to be sure then there's nothing that needs to be done to claim them. As long as a qualifying phone/plan was bought during the window then the buds will just automatically be delivered a few weeks after the phone?

Leanne_T
EE Community Support Team

Hi @FrazzleBug 

This is correct if you purchased a Samsung S23, S23+ or S23 Ultra, the Samsung Galaxy Buds2 Pro Graphite will be delivered to your account address within 15-30 days of your purchase, excluding weekends. 

Leanne.

Samsung A34

Christopher_G
EE Community Support Team

Hi @Plant1970 

The Galaxy Buds2 will be automatically sent to your account address 15-30 days after receiving your phone.

Chris

I bought my phone in October and didn't receive them 😐
Christopher_G
EE Community Support Team

If there was a promotion on at the time, and you didn't receive it, I would recommend speaking to our Mobile Care team, @Ioopykram67.

Chris

Samsung A54

 

Sorted now thanks

Sent from my iPhone
Katie_B
EE Community Support Team

Hello @Marley1302_

Welcome to the community. 

Are you looking for help processing your claim?

Katie