Hello @Macaulayhalcomb ,
Welcome to the community,
Do you have a mobile contract with EE? If you do not, as that is an accessory and an add-on, you do have to have a contract with EE.
You can go to the high street otherwise, and get it from there.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
