Free Samsung Buds offer

Tcrofts11 · ‎27-03-2023

Hi all, I just purchase the S23 I read somewhere that you can claim some free buds with this, it's a Samsung offer but cannot find any further details on it. The sales person didn't mention it and to be fair I forgot to ask at POS.

Can anyone offer any advice? Thanks

XRaySpeX · ‎27-03-2023

The Samsung Galaxy Buds2 will automatically be dispatched to your home address 15-30 days after you received your phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎27-03-2023

The Samsung Galaxy Buds2 will automatically be dispatched to your home address 15-30 days after you received your phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ekincaid · ‎31-07-2023

Does the Samsung ear buds automatically get sent out with the offer the ends on 31st July 2023. Phone and contact purchased in July 2023. The salesperson never mentioned it but it says online about you get ear buds with new contract and Samsung s23.

Leanne_T · ‎31-07-2023

Hi @Ekincaid

Did you purchase a Samsung S23 or S23 Plus?

Was this a good as new device?

Leanne.

DuncanJ · ‎31-07-2023

Hi team and Leanne, I have a similar enquiry please - I purchased the S23+ online through EE website because of the GalaxyBuds free deal. Phone arrived today (all good!) But any steer on what I need to do (if anything) greatly appreciated. Thanks!

Leanne_T · ‎31-07-2023

Hi @DuncanJ

Your Samsung Galaxy Buds2 Pro Graphite will be delivered to your account address within 15-30 days of your purchase, excluding weekends.

Please see our Get Samsung Galaxy Buds2 Pro with S23 and S23 plus (ee.co.uk), for more details 🙂

Leanne.

Alice2342 · ‎15-08-2023

Hi Leanne,

I have ordered my new phone on 31 of July but it was delivered two days later. Its a Samsung Galaxy s23 plus. Am i still eligible for the free buds?

Thank you,

Alicja

James_B · ‎15-08-2023

Hi @Alice2342,

Welcome to the EE Community. 🙂

Yes, as your order was placed while the offer was still live, you'll be eligible for the free gift.

Please allow 15-30 days for delivery.

James

Alice2342 · ‎15-08-2023

Hi James,

Thank for getting back so quick.

Even if I had to confirm my identity and I did it on the first of August?

Thank you,

Alicja

James_B · ‎15-08-2023

Hi @Alice2342,

You should still be eligible as your order was placed while the offer was running.

Our Customer Care Team will be happy to double check if you get in touch.

James