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Ee perks account

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denises01
Visitor

‎24-09-2024 12:51 PM

Registered for perks and didn’t complete verification in time and now saying account deactivated, won’t let me reset password or set up new account as saying I already have one. 
Please help

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Alex_H
EE Community Support Team

‎24-09-2024 03:40 PM

Hi @denises01,

Welcome to the EE Community 

 

With the account being deactivated, to get the account reset will require our perk team. The quickest way is to give us a call on 150 and one of our guides can send off the request for you to the perk team. Alternatively you can also give us a PM with your details and we can send it off for you, though it may take a bit longer. 

Alex

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Alex_H
EE Community Support Team

‎24-09-2024 03:40 PM

Hi @denises01,

Welcome to the EE Community 

 

With the account being deactivated, to get the account reset will require our perk team. The quickest way is to give us a call on 150 and one of our guides can send off the request for you to the perk team. Alternatively you can also give us a PM with your details and we can send it off for you, though it may take a bit longer. 

Alex