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EE perks not resetting

Shannon282
Visitor

‎31-08-2022 03:33 PM

Hi, 

I am due an upgrade. I have attempted multiple times to log into my EE perks to get my 20% discount code however every time this tells me my password is incorrect and I need to reset. I sent request a rest multiple times but have no received any email to do so. Please advise, as I have been attempting this for days now. 

many thanks in advance. 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎31-08-2022 03:38 PM

Hi @Shannon282 

Have you checked your junk/spam folders? 

If you've received nothing then you'll need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Leanne_T
EE Community Support Team

‎31-08-2022 03:58 PM

Hi @Shannon282

Thanks for coming here. 

Are you using your work email to log in? 

How long ago did you register? 

Leanne 🙂