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EE perks not receiving password reset

JamesKnapp
Explorer

Forgot password, went to reset and nothing received. And yes, I’ve checked my junk folder!

3 REPLIES 3
Leanne_T
EE Community Support Team

Hi @JamesKnapp

 

Thanks for coming here. 

 

Did you register using your work or personal email address? 

 

How long ago did you request the email to reset your password? 

 

Leanne 🙂

F78F075C-2BDB-4BD1-8E31-2D59FF25224D.jpeg

So I can login but it just says account deactivated.

Jon_K
Former EE Employee

Thanks @JamesKnapp.

 

I'll send you a private message on here.

 

Jon