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EE Perks

RowlersL
Investigator
Investigator

‎23-09-2023 07:53 AM

Trying to log into my Perks account, and it won't accept my password. So I have tried to reset the password and I keep getting the error "unable to reset password"

Now my account is locked for 2r hours.

My contract is due soon so I need access to my Perks account!

Any one know how I can get in?

 

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎23-09-2023 09:58 AM

Hi @RowlersL 

Welcome to the community.

Did the password reset email go into your spam/junk folder?

Chris

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RowlersL
Investigator
Investigator

‎23-09-2023 10:04 AM - edited ‎23-09-2023 10:07 AM

I get the reset email, follow the link to reset the password, but the reset fails.

It appears there is something wrong with the perks website judging by the number of issues you are having?

 

And now my account is locked for 24hours...

0 Helpful
Christopher_G
EE Community Support Team
In response to RowlersL

‎23-09-2023 10:15 AM

OK, thanks @RowlersL 

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks 🙂
Chris

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RowlersL
Investigator
Investigator
In response to Christopher_G

‎23-09-2023 10:31 AM

Replied

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