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EE Perk No Verification email

stevenjack
Visitor

Users at my University are unable to receive a verification email which the EE site claims to have sent

This is not ending up in the SPAM or Junk folders

Exchange email support staff in IT are asking for  the IP range of the EE sending servers so that we can whitelist these and so far have had no response from EE support or our account manager

can anyone offer any advice of who to contact 

Thanks

Steven

 

2 REPLIES 2
Katie_B
EE Community Support Team

Hello @stevenjack

Welcome to the community. 

I have sent you a private message. 

Katie 🙂

Hi , I am having the same problem