Chubb insurance link not working for over 2 weeks ??

[Paul691601]

Hi all . Ive paid for insurance but broke screen a fee weeks ago .

i dont want to have to call in but may have too .

the link to the insurance claim is not working at all and hasnt been for a couple of weeks ?

any ideas why . 
before i have to sit in a que ?? 
thx all 

[Katie_B]

Hello @Paul691601. 

Welcome to the EE Community. 

What happens when you click on the link?

Speak soon, 

Katie 🙂

[Paul691601]

It just says sever error . 
has been doing it for weeks on laptop and phone ?

[Katie_B]

Thanks for confirming you have tried another device @Paul691601. 

I would recommend giving our insurance team a call on 150. 

Katie 🙂

[Paul691601]

Ok thank you .

[Paul691601]

[babybubs2604]

I have been getting exactly the same error message so this must be an error within EE

[James_B]

Hi @babybubs2604,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems processing your claim online. Please get in touch with Customer Care so the team can report the issue with your online account and help you process your claim.

James

[srfoley1986]

This is still happening, considering my phone is damaged enough that I'm having to use google assistant to dial... not ideal.

[Paul691601]

Yep same here !

Thanks