Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot change inclusive extra

Go to solution
Umiamz
Skilled Contributor
Skilled Contributor

‎25-05-2023 10:25 AM

I'd like to change my inclusive extra from Apple Music to Xbox GPU but all the other inclusive extra options are greyed out and cannot be selected. I've had Apple Music for nearly 60 days so should be able to change to another inclusive extra.

Below my current Apple Music inclusive extra on the desktop site it says "Your available Inclusive Extra is currently active." which almost suggests that none of the others are available to me. I have an All-rounder SIM only plan and, according to the T&Cs, Xbox GPU should be available.

0 Helpful
10 REPLIES 10
Go to solution
Alex_H
EE Community Support Team
In response to Tinyplanet_360

‎06-04-2025 09:03 AM

Hi @Tinyplanet_360,

Welcome to the EE Community

You should be able to manage your inclusive extras via the app or website. If you login to the app and select Manage then Mobile add-ons there will be a Your Inclusive Extras section, if you press view you will then see the currently selected ones with a Change Inclusive Extra button.

For the website you would login select Manage>Plans and Subscriptions> Add-ons. On the add-ons page there should be 3 boxes along the top and click the Inclusive extras one and you will get the option to change extras. 

Do you not see these options on your online account? 
 

Alex