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BT Sport has disappeared!

dougan1963
Investigator
Investigator

‎05-08-2023 07:54 AM

I have a smart SIM only deal, which I am not tied into. I have the BT sport boost.  I noticed my monthly bill was cheaper than normal, on checking there was no BT sport included, hence why it was £5.72 cheaper.

I never asked for the BT sport to be stopped, any ideas why it has been?  I realise BT sport is now becoming TNT sports, but was told nothing would change if you already had BT sport.

 

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎05-08-2023 10:11 AM

Hi @dougan1963 

Is the option there to re-add it in your My EE account?

Chris

dougan1963
Investigator
Investigator
In response to Christopher_G

‎05-08-2023 10:40 AM

Just checked, and it says BT sport is included in my package?  So I cannot understand why the extra payment has not been taken?

0 Helpful
dougan1963
Investigator
Investigator
In response to dougan1963

‎05-08-2023 10:41 AM

Screenshot_20230805-104112.png

 

0 Helpful
Christopher_G
EE Community Support Team
In response to dougan1963

‎05-08-2023 10:43 AM

OK, thanks @dougan1963 

If you speak to our Mobile Care team, they'll be able to check everything from our side for you.

Chris

dougan1963
Investigator
Investigator
In response to Christopher_G

‎05-08-2023 11:41 AM

Just been chatting to an agent, TNT sports is now showing as an extra, just waiting for the activation message