Thanks @Natbootlegger.
The promotion that you took ran from 28 October - 24 November. On this one, the text message is sent to the lead number on your account 15-30 days after you receive the phone (usually close to the 15th day).
When people are talking about 06 January, they're talking about a new promotion that runs between 25 November - 08 December where all eligible customers will be sent a message on 06 January. This is a different offer to yours.
I have spoken to the team who are leading this project who confirmed that directly with me. We've identified where the confusion is coming from our side and put something in place to get the information made clearer for our Customer Care teams.
If you have any problems with receiving the text message outside of these timescales, I would suggest speaking to our Mobile Care team again.
Sorry for any confusion.
Chris
