cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

100% off early upgrade fee

hubba1
Investigator
Investigator

Hello.  I logged in to MyEE to look at upgrading my Google Pixel phone (the 24 month plan will finish at the end of May).  I was pleased to see that the upgrade fee was waived if I wanted to upgrade early

hubba1_0-1677615777960.png

When I went to the check out, the fee was still there.  Am I not understanding something here?! Is there another meaning to "Get 100% off early upgrade fee"?!  Thanks for any help.  Baffled and a bit annoyed

3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

Hi @hubba1,

Welcome to the EE Community. 🙂

Are you still seeing the same issue this morning?

James

 

hubba1
Investigator
Investigator

Hi James

Yes, I've just checked

James_B
EE Community Manager
EE Community Manager

Hi @hubba1,

Please get in touch with our upgrades team on 150 so a member of the team can make sure this offer is applied to your account.

They'll be happy to help. 🙂

James