Highlighted
by Bobz56
Visitor

I just upgraded but chose the wrong plan. What do I do? Please help x


I just upgraded but chose the wrong plan. What do I do? Please help x

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I just upgraded but chose the wrong plan. What do I do? Please help x

@Bobz56: Where did you order it & how long ago did you receive it? If online or by phone you have a statutory 14-day cooling-off period from delivery to cancel it by phoning EE or emailing channel.returns@ee.co.uk. They will send you a return envelope for it. After the return has been processed you may re-order the one you want. If you ordered in-store you have no such "change-of-mind" return rights.

 

See Help cancelling a mobile phone contract within 14 days .

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: I just upgraded but chose the wrong plan. What do I do? Please help x

Hi @Bobz56

 

Welcome to the EE Community,

 

You will need to speak with 150 to cancel your order then you will need to place the order again.

by Grand Master
Grand Master
Solution

Re: I just upgraded but chose the wrong plan. What do I do? Please help x

@Bobz56: Where did you order it & how long ago did you receive it? If online or by phone you have a statutory 14-day cooling-off period from delivery to cancel it by phoning EE or emailing channel.returns@ee.co.uk. They will send you a return envelope for it. After the return has been processed you may re-order the one you want. If you ordered in-store you have no such "change-of-mind" return rights.

 

See Help cancelling a mobile phone contract within 14 days .

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Let's get started

Join the EE Community to ask, answer, learn and share.