Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Refunds when leaving EE

I have left EE this month . As the bill is pre paid for the month ahead , do I get any refund for the days after I left ?

Contract

When it's my contract finish can you please remind me

Re: Reducing monthly bill

Dear Sir madam I am struggling with pay all my bills and I live with my 3 kids and my cost of bills is to high my ee phone bill is gone up by 146 pounds per month is there anyway they can reduce my money so I can save

Cooling off

Hi, I’ve recently renewed my EE phone contract at an EE shop within last 7 days - a new phone on 2 year contract. There has been a change of circumstances with me and so don’t need the phone contract. I’m being told by the shop staff that they can’t ...

App and phone never ever work as it should.

Is just me or since BT have taking over EE EVERYTHING has got worse - the app never works, never get the 5g that they advertise, constantly sending texts that they are doing some work so it may affect my coverage.. after 20 odd years with them, thi...

Resolved! Monthly VAT Invoice for Flexi Pay

Hi My bill is split in two now and I get a monthly bill invoice but I don't get one for my monthly flexi pay debit. How do I get a monthly invoice for my flexi pay debit to satisfy my accountant.ThanksPaul

Resolved! Hi

Hi i dont have cover on my ohone nut i have lost my phone and sim card will i get another phone and also wang a new sim but same number

Sim free contract

I have a PAYG SIM deal can I take a phone only contract ?

Resolved! Upgrade to s24 ultra

How do i upgrade to s24 ultra?

Re: Itemised Bill

I need to view my itemised phone bill produced for January thank you could you please email it to my email i did ring and cancel but now need it thank you [mod edit: please do not post personal information such as phone numbers on the public board....