Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

No network service in Thailand

My phone has no network coverage in Thailand but my tablet does. It's not an issue with the phone as I have local Sim which works fine. Please help

Can't text 150 from abroad

Greetings! I am currently abroad and am able to send and receive 'normal' text messages to/from numbers in the UK. This includes receiving messages from 150. However, I am unable to send messages to 150. Have tried 0044150 and +44150 but they do ...

Resolved! Re: Keep getting error 50 when try to send mess

So... what was the fix?

Re: Cannot receive picture messages on iPhone 7+ OR SE (mk1)

I have the same problem with an older iphone SE mk1 so it's nearly five years old god forbid. Keep getting a link with password to EE site whenever I receive an image via text even though MMS is on.

Not receiving calls and messages abroad

Hello, I have brought global roaming minutes for my Samsung S9. I have not been receiving calls and texts since I have been abroad in Africa. Can you please help. Eddie

Resolved! Re: Going to Thailand & Vietnam, what’s the best add on/travel pass so to us

Thank you, solved.

India Roaming blocked

hi I'm in India now and Its not allowing me to enable Roaming. And its always resetting to 'BLOCKED' when I tried online or through myEE app or online after logging into EE account. Also its saying no service even when i selected any network/automat...

Text Messages

Just put my EE sim into my new Samsung A41 mobileCan't receive text messages from anyone but myself!Works perfectly with my current Samsung A7Any advice would be appreciatedtr1959

Why were you charged twice for sending a text to Bulgaria?

@dr_ic2 : Probably it was over 160 chars in length & less than about 310. The limit on a single SMS is 160 chars incl. spaces. Above that it is sent in chunks & charged accordingly.

Nokia 6600 MMS problems

Hi. Whenever I try to send an MMS on my Nokia 6600 (original), it sends the same message multiple times. This doesn't happen with SMS, and this problem doesn't happen on my other phones. Can someone please help?Phone info (from the *#0000# code if it...