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Why am I being charged for a WiFi enabled WhatsApp call?

kooky
Visitor

‎21-09-2019 12:21 AM

I called an Australian landline using Wifi enabled WhatsApp,I now find that in being charged for this call by EE.

why is this?

0 Helpful
4 REPLIES 4
Chris_B
Grand Master
Grand Master

‎21-09-2019 07:52 AM

@kooky   I highly recommend you read THIS  

 

and just to add a landline is not connected to the internet so you got charged accordingly.    The calls should be  what’s app to what’s app. 

Millym
Investigator
Investigator

‎28-03-2021 12:52 AM

This just happened to me from Uk to Canada. £168!

Im shocked to the core!

0 Helpful
Millym
Investigator
Investigator
In response to Millym

‎28-03-2021 12:54 AM

Mine was to a Canadian cell phone but apparently WhatsApp switches to standard mobile call if your WiFi signal is poor.

still stunned!

bristolian
Legend
Legend
In response to Millym

‎28-03-2021 02:04 AM

WhatsApp "calls" are not setup or carried over EE's network as voice calls and accordingly cannot be charged as such.

 

The only way that a voice call appears on your EE bill is that it was dialled as a voice call, which is not how calling apps such as WhatsApp or Messenger work.

 

Data usage & voice calls are charged in a fundamentally different way

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