Travelling abroad

[ClareAlexander]

How do I tell EE I’m going to be abroad? Do I need to call?

[Katie_B]

Hi @ClareAlexander. 

Welcome to the EE Community. 

Are you off anywhere nice?

Are you going to be using your phone abroad?

If yes, I would recommend texting ROAMING to 150 before you leave the UK to ensure everything is active. 

You can use your services when visiting the EU free of charge. 

Katie 🙂

[ClareAlexander]

Hi Katie
Thanks - I am going to Nice in France I hope and was worried about my phone being blocked
Clare

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[Katie_B]

Hi @ClareAlexander. 

Oh, I must say I am very jealous!

You can certainly use your handset abroad just ensure you have Roaming and Calling Abroad active. 

Have a fantastic time, 

Katie 🙂

[Jskynner]

I am in dubai. I would just like calls as i have wifi. How do i do this as at the moment i cannot find a network provider

[James_B]

Hi @Jskynner,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

[Jskynner]

Its a monthly contract. I just want to have the option to receive calls but i cannot get a network. I have not used this phone in dubai as it is relatively new. 

[James_B]

Hi @Jskynner,

Have you activated roaming in My EE? If not, go to Menu > Account Settings > Control Content > Roaming abroad

Hope this helps.

James

[Jskynner]

But can I just opt to only use my messages on wifi and just receive calls.  Thanks jane 

[James_B]

Hi @Jskynner,

You'll be able to receive messages on apps that use a data connection (WhatsApp etc.) over WiFi, but you'll need to be connected to a mobile network to receive calls and SMS messages.

James